Privacy Policy

1. Who we are

This Privacy Policy explains how Oxus Realty (Commercial Registration No. 183359-1, RERA Broker No. B202505/1356, Office 43, York Tower, Seef District, Kingdom of Bahrain) collects, uses, shares and protects your personal data when you use www.oxusrealty.com, contact us or use our services. We are the data manager (controller) of your personal data and handle it in line with the Kingdom of Bahrain’s Personal Data Protection Law (Law No. 30 of 2018) and its implementing resolutions.

2. The personal data we collect

• Contact details: your name, phone or WhatsApp number and email address.
• Enquiry details: the property, project or market you are interested in, your budget, preferred language, messages and viewing requests.
• Property details: if you list a property with us, its address, size, price expectations and the documents you share, such as a title deed or survey plan.
• Transaction documents: where we act on a deal, identity and ownership documents needed to prepare agreements and meet legal and regulatory requirements.
• Newsletter preferences: your email address and the topics you choose.
• Technical data: your device, browser, approximate location from your IP address, pages visited and similar information collected through cookies and server logs.

Most of this comes directly from you, through our forms, WhatsApp, phone calls, emails and meetings. We may also receive it from property owners, developers and partner agencies who introduce you to us, from property portals and social media platforms when you respond to our listings or adverts, and from public sources such as official property records.

We do not ask for sensitive personal data (such as health, religion or criminal records) through the Website. Please do not send it to us.

3. How we use your personal data

• To answer your enquiries, arrange viewings and send you property information, price lists and brochures you request (to take steps you ask for before a contract).
• To provide our brokerage, leasing, property management and interior design services and to prepare agreements and invoices (to perform our contract with you).
• To meet our legal and regulatory obligations, including RERA requirements and anti-money laundering checks (legal obligation).
• To send you our newsletter, new listings, project launches and market updates (your consent, which you can withdraw at any time).
• To keep the Website secure, understand how it is used and improve it (our legitimate interests).

4. Who we share it with

We do not sell your personal data. We share it only where needed:

• with property owners, landlords, developers and their sales teams, so they can respond to your interest in their property or project;
• with trusted partner agencies in the markets you ask about (such as Dubai, Saudi Arabia, Spain or Türkiye), only for your enquiry;
• with service providers who host the Website, send email and messages or store data for us, under confidentiality obligations;
• with banks, lawyers, valuers or government bodies such as the Survey and Land Registration Bureau and RERA, when your transaction requires it or the law demands it.

5. International transfers

Some of the people and services above are outside Bahrain. We transfer personal data abroad only where the destination provides adequate protection recognised under Bahraini law, where you have consented, or where the transfer is needed for your enquiry or contract, for example when you ask about a property in another country.

6. How long we keep it

We keep enquiry data for up to one year from our last contact with you, transaction records for as long as the law requires, and newsletter data until you unsubscribe. After that we delete or anonymise it.

7. How we protect it

We use reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including encrypted connections (HTTPS) and restricted access to our records. No transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Under the Personal Data Protection Law you can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct, block or erase personal data that is inaccurate, incomplete or processed unlawfully;
• stop processing that causes you harm or distress;
• stop using your data for direct marketing at any time;
• withdraw any consent you have given, without affecting earlier processing.

To use these rights, email info@oxusrealty.com. We may ask you to confirm your identity. You can also complain to the Personal Data Protection Authority in the Kingdom of Bahrain.

9. Newsletter and marketing

We send our newsletter and marketing messages only if you subscribe or agree to receive them. Every email includes a way to unsubscribe. For WhatsApp or SMS messages you can reply “STOP” at any time, or email info@oxusrealty.com. We never sell or rent your contact details, or share them with third parties for their own marketing.

10. Cookies

Cookies are small files stored on your device. We use:

• Essential cookies and local storage, which make the Website work, for example remembering your cookie choice, calculator settings and whether you have seen our newsletter pop-up. These are always on.
• Analytics cookies, which help us understand how visitors use the Website. These are used only if you click “Accept all”.

Some pages load content from third parties, such as Google Fonts, maps or video players, which may set their own cookies. You can change your choice at any time with the “Cookie settings” link in the footer, or block cookies in your browser settings.

11. Links to other websites

The Website links to other websites and apps, such as developer sites, maps, video platforms and WhatsApp. Their own privacy policies apply, and we are not responsible for how they handle your data.

12. Children

The Website is not intended for anyone under 18, and we do not knowingly collect their personal data.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always on this page with its effective date.

14. Contact us

Oxus Realty, Office 43, York Tower, Seef District, Kingdom of Bahrain. Email info@oxusrealty.com, telephone +973 1364 4665.